TERMS & CONDITIONS

01. Our photography collections

We offer the following photography collections:

We also offer bespoke collections. Their services, prices and delivery arrangements will be agreed before purchase. The total price payable, including any applicable VAT and mandatory charges, will be made clear before the customer places an order.

02. Your photography session

We provide our photography services with reasonable care and skill. Our photographers use professional judgement in posing, composition, selection and editing, taking account of any specific requirements agreed with you.

Having a photography session does not, by itself, mean you must purchase a collection unless a purchase commitment was clearly agreed beforehand.

03. Purchasing your collection

Following your session, you may choose to purchase an available collection. Before you commit, we will explain what is included, the total price, any payment plan, when files and digital presentation products will be supplied, and any cancellation rights that apply.

Your purchase is confirmed when we accept your order. Any additional services or charges require your agreement.

04. Payment and deposits

We prefer payment in full when a collection is purchased. At our discretion, we may accept a deposit towards the purchase price, with the remainder payable on an agreed schedule. The deposit and balance will be confirmed before you agree to the purchase, and any deposit will count towards the total price.

Deposits paid after a photoshoot

If you choose a collection after your photography session and pay a deposit, that deposit secures your order. If you later cancel outside any applicable statutory cancellation rights, we may retain an amount that is fair and proportionate to the reasonable loss caused by your cancellation, taking account of any costs saved or losses avoided. A deposit is not automatically forfeited in every circumstance.

Any refund required by law will be given. Where an outstanding balance is payable, the agreed collection may be held until payment is completed, provided this arrangement was clearly explained before purchase and does not affect your statutory rights.

05. Your photographs

Each purchased collection includes the complete set of final professionally edited photographs selected for delivery, with a guaranteed minimum of 20 images. Some shoots may contain more than 20 final images.

Finished photographs are supplied in JPEG format. The file resolution will be the resolution agreed with you before purchase. We do not include RAW files, unedited shots, duplicates, test photographs or rejected images unless agreed separately.

Photographs may include professional adjustments to light, colour, contrast, cropping and general presentation. Colours and appearance can vary between screens and print providers.

06. Image, webfolio and app delivery

Digital photographs

When the final edited collection is ready and payment requirements have been met, your purchased JPEG photographs are provided immediately. If we agree a deposit or payment plan, we will explain when access to the photographs will be provided before you make the purchase.

Webfolio — Silver and Gold

Your personalised online webfolio is provided within 48 hours after the completed purchase and satisfaction of any agreed payment conditions.

Mobile app — Gold

Your mobile app for viewing the collection is provided within 72 hours after the completed purchase and satisfaction of any agreed payment conditions.

Before purchase, we will explain how to access the webfolio or app, the features included, compatible devices, how long access will continue and any ongoing charges. If we cannot meet an agreed deadline, we will inform you and provide the remedies required by law.

We recommend downloading and securely backing up your photographs after delivery.

07. Cancellations and refunds

Purchases made at our premises

For a purchase made at our business premises, there is generally no automatic statutory right to cancel simply because you change your mind. This does not affect your rights if the goods, services or digital content do not meet legal requirements.

Purchases made online, by telephone or away from our premises

Depending on the circumstances and nature of the contract, you may have a statutory 14-day cancellation right. Where it applies, we will give you the required cancellation information and explain how to cancel before you are bound by the contract.

Early supply of digital content or services

Where applicable law permits digital content to be supplied during a statutory cancellation period, and doing so could affect cancellation rights, we will obtain the required express consent and acknowledgement and provide the required confirmation. A general agreement to these terms does not replace that separate process.

Where you expressly request that services begin during a cancellation period, any payment due following cancellation will be determined under the applicable legal rules, including any relevant notice and consent requirements.

Change-of-mind cancellations

Where no statutory cancellation right applies, or it has lawfully ended, cancellation may result in a fair and proportionate charge based on our reasonable loss, after taking reasonable steps to reduce that loss. We will not automatically keep an entire deposit simply because it was described as non-refundable.

If we cannot fulfil your order

If we cancel or cannot supply an agreed service, you will receive any refund or other remedy required by law.

08. Copyright and use of photographs

Unless agreed otherwise in writing, copyright in photographs remains with The Studios or the relevant copyright owner. Purchasing a collection grants you permission to download, save, print and share the delivered photographs for personal, non-commercial use.

Commercial resale, third-party commercial licensing or other commercial use requires permission from the copyright owner. We will not use identifiable customer images in advertising or public promotions without an appropriate legal basis and any required permission.

09. Privacy and telephone recording

We process personal information as needed to manage bookings, purchases, photography delivery and customer support, in accordance with applicable UK data protection law.

Sales telephone conversations are recorded for training and quality assurance purposes. We will provide privacy information explaining the purposes, lawful basis, retention and rights relating to recordings and other personal data. Please see our separate Privacy Notice for further details.

10. Problems, complaints and legal rights

If you have a problem with a photography service, JPEG image, webfolio or mobile app, please contact us so that we can investigate and seek an appropriate solution.

We provide services with reasonable care and skill and digital content in accordance with the requirements of the Consumer Rights Act 2015. Nothing in these terms excludes or limits your statutory rights or any liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

We may update these terms for future orders. Updates do not retrospectively change existing contracts without a lawful basis. These terms are governed by the law of England and Wales, subject to any mandatory consumer protections that apply.

11. Contact The Studios

The Studios is the trading name of Capricorn M12 LTD.